July 27, 2008 - Sunday
Why I think chimpanzees answer phones...(warning: this one is lengthy)
For those of you in EMS, I offer this simple story as an homage to the glorious goverment society full of red tape that we are all victims of...I mean, party to...
Recently, I began the exhaustive effort of becomming a Level II Instructor. I have been an EMS Instructor for the last 3 years and in that arena of my career, I have been fairly successful. I spent a year teaching AMLS at the Durham Fire Department, and I spent 3 years co-coordinating the EMS program at Duke University. Now, I have put up with, I mean, instructed hundreds of students. I loved most of them when they werent trying to get away with shit. I have dealt with attendance problems, problem students, trouble-makers, holier-than-thou-ers, cheaters, stalkers, sleepers, and the list goes on and on...I am fairly adept at uncovering someone's bullshit excuses for far less than altruistic motives. I can politely listen and nod my head, all the while thinking to myself: "You have GOT to be kidding...you cant come up with anything better than that??" I've even had students ask me to reschedule the final exam so they could all traipse down to a kegger on the quad, underage. Or: "Please will you cancel class on Thursday? I know that one of the Duke ER attendings is guest-lecturing, but Duke is playing UNC." I never budged, but I did respectfully listen to their whining.
I said all that to preface the experience I am about to share with you. I am NOT gullible. Furthermore, I would like to think that I am neither stupid, nor naive. Sometimes, admittedly, I get a little punchy, but its more the "window-licker" variety, not the "frosted-blonde" archetype.
Let me give a little background for those not in the field: For one to teach EMT classes, they must possess an instructor credential issued by the NC state office of EMS. For one to receive said credential, one must be a provider at the level they wish to teach for at least 3 years. They must also be endorsed and have 100 hours of volunteer teaching experience. There is a mildly annoying process to achieve this credential but it basically allows you to circumvent the whole "Masters degree" to teach at the post-secondary level.
So now the story begins: (I apologize profusely for the long-winded background)... I went to work on Thursday and printed out the 12, yes 12 page application to become a Level II Instructor. As it was printing, I was thinking to myself: "Good Lord! Did I inadvertently begin printing someone's manuscript?" The next thought was that I would have to print and sign my name on said manuscript 147 times because once per page would just be too easy. Perhaps it's a game the state office plays: to see how many times they can commit acts of redundancy to see who really is serious about achieving the aforementioned credential. Or perhaps they enjoy the thought of someone slumped over a desk, surrounded by 12 sheets of UNNUMBERED application, silently weeping at "Print Applicant Name" number 145 as they try to put pen to paper with shaky hands. Bunch of masochists, they are.
After retrieving my novel from the printer, I actually begin to read the requirements for the Level II Instructor position. Now, 3 years ago, the only requirements were that you were a Level I Instructor for 2 years, and had a degree. But alas, it could not be that easy...
Here are the updated requirements:
1. Current EMS credential at level of application or above.
2. 2 years of teaching experience as a Level I Instructor.
3. EMS Education Administration course
4. Associate Degree or Higher
5. Level II EMS Instructor Workshop
Now, this is the "Highlights magazine" version of requirements because people in general are, how should I term this? Umm, not perceptive. I believe that to be diplomatic enough for the purposes of this communique. There are, in fact, a few sheets of the manuscript which outline the requirements in a much more detailed format with instructions to see paragraph 4, subsection H for the Department of Homeland Security cavity search. I was more than concerned when I noticed that a fat-fingered, 400 lb Swedish woman named 'Helga' would be performing this test. (This is in the fine-print for those of you who don't read it…) Also listed were: a request for a blood-draw, a full psychological profile to be performed by an FBI agent in Wyoming who only comes to North Carolina on the 3rd Tuesday of November in a leap year, proof of possession of a commercial fisherman's captain's license, Rorschach test results, a gynecological exam, and a billiards tournament trophy (only first or second place accepted).
My first question was, of course: What the hell is an EMS administration course? My supervisor, who is already a Level II was as perplexed as I. I called our Training Officer with no luck. So I decided to call the State Office of EMS. Surely, since they listed this course as a requirement, they would be able to give me details, right? Perhaps there is some naivete lurking in the deep recesses of my psyche after all…
I spoke with a…well-intentioned young man who actually spent quite a bit of time on the phone with me answering all of my obviously stupid questions. He hesitated a bit when the stupid question about the administration course was raised and then put me on hold because he too, had NO IDEA what I was talking about. Informing him that it was listed in bold print on the front of the form did nothing to spark memories on his behalf about the institution of this now very elusive administration course. After being on hold for some time, he returned to tell me that he didn't know what was involved in the course, but that at EM Today (the state conference in Greensboro), the State had contracted a company to come in and present materials similar to what was required in this administration course that he was unfamiliar with. Anyone still following this? Its quite comical in its idiocy… He assured me that he would call me back to let me know if this contracted course (which is 4 months away) would meet the requirements of the course that I obviously need because the manuscript says so.
I then decided to be proactive and call the regional EMS office to see if perhaps, they could confuse me further. I spoke to a lady there who advised me that the community college in Jacksonville was putting on a conference the first week in August and she gave me the contact number of the course coordinator there. To further confound things, (by now, I am really dwelling on the cavity search and not paying attention to much else…), the man I am supposed to call has a female name (Amie) and I am worried that I will say something stupid, like: "Yes ma'am" when I get him on the phone. I was assured that he would register me in the class and then all I would have to do was show up.
I call Amie, who advises me that I have to call the Continuing Education Division of the Community College and explain to them that I wish to be enrolled in the EMS administration course. Then, as is my nature, I have to further confuse things:
I ask Amie: "Am I fee-exempt from the course?" Now, usually, someone who takes a continuing education course and is in the employ of a rescue agency in NC gets 'free learnin' in the community college system.
The response I got: "Ahhh….fee….what?"
And then I was forced to repeat myself, but I refused to change the structure of my sentence because being a college graduate, he should've understood me just fine. For the record, I had to ask him 3 times before clarity thundered into that noggin of his. And for those of you hanging on the cliffs of wanton longing, YES, I was fee-exempt.
So I call the Con-Ed department. A small melee and several hold sessions ensue as the women of the department struggle to understand which class it is that I want to take, why they can't find it and: "By the way," one of them asks me, "what is EMS?"
I would like to sidebar here that at this point, I was seriously considering gouging my eyeball out with a rusty spoon to dull the pain of the stark stupidity I was encountering. Then I considered nasally intubating myself but quickly dismissed it because it would force me to put down the phone and at least if I gouged out my eye, I could do that one-handed. I was definitely beginning to understand the combination of high-powered rifles and college clock towers.
Back to the story: The ladies that lunch in the Con-Ed department gave me the generalized speech. "Please go to the college's website. On the main page, you'll click on quick links, then go to the Continuing Education Department webpage. From there, you need to click on the link that takes you to the Forestry Department of Alaska webpage, which will direct you to the international Ping-Pong Association membership page, click on the data form tab and please don't click on the data form entry tab, as that will reroute you to Jenna Jameson's pleasure site. Once you click on the data form tab, you will be redirected to the I Love Cheese homepage (this actually exists) where you can download the application and fax it back to us. Which I did, 4 times. Apparently, in the desire to utterly piss off and deter all future Level II EMS Instructors from actually filling out a registration form because its so hard to find, the powers-that-be in the Con-Ed department forgot make sure the fax machine was working. But at least I now have a class to go to, even if I cant get registered…
During all of this insidiousness, I received a phone call from the well-intentioned fellow at the State advising me that the conference being put-on in 4 months in Greensboro that they were spending a small fortune on, did NOT, in fact, meet the educational requirements of the EMS Administration course. Instead of determining why they were wasting tax-payers money, I decided to let it go...
The only thing I have left to do is an Educational and Technical Scope of Practice, which my supervisor has offered to complete for me. Although, I don't quite understand why I have to prove to the state that I am both a good instructor and a capable Paramedic… I just navigated the I LOVE CHEESE homepage for chrissakes and consented to Helga's disgusting fetishes to get where I want professionally. Isn't that enough??? Though, kudos to my supervisor for saving me the torturous hell of asking someone from administration to perform my scopes of practice…I might have brought my rusty spoon in that case.
Now all that's left is to call Wilson Tech to get my college transcripts. If agencies were roller-coasters, the State Office of EMS would be the Tea-Cups at Disney World and Wilson Tech would be The Freefall at Six Flags. You haven't seen a bona-fide clusterfuck until you've gotten on the phone with Wilson Tech. Ahhh, another maze to tackle on Monday….